Shipping Policy

Order Processing

Preparation begins after verification. Business days exclude weekends and applicable holidays.

Estimated U.S. Delivery

Processing and transit are separate. Arrival dates are estimates, not guarantees.

If ordering for a birth, visit, or family event, allow time for both stages rather than relying on a particular arrival day.

Shipping Charges

Checkout shows available services and charges before payment.

Fulfillment & Origin

Fulfillment locations vary. An order may arrive in separate parcels.

For multi-item family sets, compare each delivered parcel with its shipment notice before reporting missing components.

Tracking

Available tracking is emailed after dispatch. Initial carrier scans may take time.

Address Changes

Request corrections immediately. Changes are not guaranteed; customer address errors may incur reasonable reshipping costs.

Special Addresses

PO boxes, APO/FPO addresses, and territories depend on checkout availability.

Delayed Tracking

Contact us about prolonged delays so we can investigate.

Lost Shipments

Confirmed loss receives an appropriate remedy after review.

Delivered but Missing

Check nearby delivery locations, then contact us. Delivered status does not bar investigation.

Damaged or Incorrect Orders

Report problems with relevant evidence. Confirmed store errors receive remedies without additional error-related costs.

Check labels, components, and packaging before introducing the item into a child’s routine. If a safety concern arises, stop use while seeking guidance.

International Delivery

Other destinations depend on checkout. Recipients pay applicable import charges unless expressly included.